HKCVC對話分析
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Cityu Veterinary Diagnostic Laboratory Company Limited

****2246

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首次聯絡

2026年10月16日

最後聯絡

2026年10月23日

對話數

3

訊息數

48

AI 洞察匯總

「Hi, we have been informed by a client that would like to do a Post Mortem procedure. We sent you the details via email for your reference. Thank you!」
「請問黑松露報告有了嗎？」
「If you manage to get in touch with the doctor, please inform us as soon as possible. Thank you!」

對話時間軸 （共 3 段）

2026年10月23日 上午05:17
收 3發 4 3分41秒
AI 分析摘要
意圖：查詢寵物健康狀況並希望盡快與獸醫溝通
服務：純諮詢
緊急：urgent
情緒：worried
預約：❌ 未預約
跟進：客人希望盡快聯絡獸醫，需主動回覆並了解寵物情況。
💡 客戶對寵物健康狀況感到擔憂，並期望能快速獲得獸醫的專業協助。
▶ 展開對話（7 條訊息）

Hi~ If you manage to get in touch with the doctor, please inform us as soon as possible. Thank you!

上午05:17

He has not yet been back to HK yet. Or would you mind sending us email so we can forward to him?

上午05:55

just send to ur email, pls check~

上午05:59

May I confirm that you send it to info@cityuvdl.com.hk?

上午06:00

yes

上午06:01

Saw it, we will forward your enquiry to the pathologist

上午06:03

thankyou~

上午06:39

2026年10月21日 上午03:24 未回覆
收 3發 4 9分45秒
AI 分析摘要
意圖：查詢寵物檢驗報告
服務：化驗檢查
緊急：💬 純查詢
情緒：😐 中性
預約：❌ 未預約
💡 回頭客查詢檢驗報告進度，診所應主動提供報告狀態更新以提升客戶體驗。
▶ 展開對話（7 條訊息）

請問黑松露報告有了嗎？

上午03:24

Yes, the report has been sent yesterday.

上午03:27

我們沒有收到😥 可以係呢到再send報告比我地嗎？

上午03:37

PM-C26020626.0001.PDF

上午03:38

[貼圖]

上午03:44

麻煩你我地診所想同寫報告位醫生聯絡

上午04:13

The pathologist is currently attending a meeting in Mainland China and will be back on Friday afternoon. You may leave your message here, or we can ask him to contact you when he returns on Friday.

上午04:30

2026年10月16日 上午11:13首次
收 19發 15 3秒
AI 分析摘要
意圖：Inquire about performing a Post Mortem procedure for a pet.
服務：其他
緊急：non_urgent
情緒：😐 中性
預約：❌ 未預約
跟進：The customer has sent details via email and is awaiting information/confirmation regarding the Post Mortem procedure.
💡 The clinic is receiving new client inquiries through referrals from existing clients, indicating a strong referral program or satisfied customer base.
▶ 展開對話（34 條訊息）

Hi, we have been informed by a client that would like to do a Post Mortem procedure. We sent you the details via email for your reference. Thank you!

上午11:13

[other]

上午11:13

感謝你聯絡HKCVC 九龍西社區動物醫療中心！請問有甚麼可為你效勞？ 我哋會盡快回覆你🫶🏻 可以嚟我哋Instagram 睇睇由我哋院長Dr. Calvin 講解同埋分享嘅最新寵物科普短片Reels🩺 https://www.instagram.com/hkcvcvet

上午11:13

hi. we have already sent an email regarding to this case

上午11:15

We received the patient's clinical history. To proceed, kindly complete the forms we sent a few minutes ago and send it back to us. Thank you!

上午11:19

info@hkcvcvet.com.hk send to this email ? Right?

上午11:22

yes

上午11:22

sorry , we didnt received it

上午11:23

would you mind send the form here?

上午11:23

Dear Hong Kong Community Veterinary Centre, Thank you for using the CityU Veterinary Diagnostic Laboratory's diagnostic services. Please refer to the attached 2026 price list for our post mortem testing fees. Please note that additional charges may apply for any further testing requested after the initial report is issued, subject to the owner's approval. We have attached the documents required for the Post Mortem Service. Kindly complete and return them to us by email or fax. Our address is as follows: CityU Veterinary Diagnostic Laboratory Y1710, 1/F, Yellow Zone Yeung Kin Man Academic Building City University of Hong Kong 83 Tat Chee Avenue, Kowloon Tong Hong Kong We recommend that the pet cremation company deliver the body to our laboratory between 9:00 a.m. and 6:00 p.m. (without a lunch break). Please contact us upon arrival.

上午11:28

SAS-FORM-007 Authorization Form for Animal Remains_05Jan2023.pdf

上午11:28

SAS-FORM-022 Animal Owner Post Mortem consent Form(002)_31Oct2019.pdf

上午11:28

CityU VDL Submission_Form_Post mortem Final 210519.pdf

上午11:28

CityU VDL Services and Price List 2026.pdf

上午11:28

呢一份應該唔係我哋填寫 另外想問吓咁費用係主人俾定診所？ 因為係主人決定去做屍體解剖

上午02:04

The owner already signed and sent to us. Usually the owner will sign it in the clinic. The owner will pay directly to you as the fees are confidential between clinic and our lab.

上午02:05

The report will also send to your clinic

上午02:08

so which form should we to fill?

上午02:13

and the owner's daughter (not owner) said we should submit referral form to you referral form or submission form

上午02:14

all except this one

上午02:15

need submission form as a referral

上午02:15

referral form means refer the living animal from A to B for further treatment the form you provided and requested to fill in is submission form the owner's daughter claimed that we are lack of knowledge as we said referral form is not needed normally

上午02:19

Referral from a doctor is required. We can proceed if you sign and fill in the 1) submission form & 2) authorisation form for animal remains. Owner consent form has already been signed.

上午02:26

想問下你地搵

上午04:02

CityU VDL Submission_Form_Post mortem Final 210519 Filled (1).pdf

上午04:03

想問下你地搵左主人未?

上午04:03

We will inform the owner to send the body over

上午04:04

你地係咪已經同主人解釋清楚了?

上午04:06

Hi. we will also need authorisation form from your clinic to complete the submission

上午04:19

唔係我哋授權你哋去做呢樣嘢

上午04:52

Please note that the Authorization Form for Animal Remains must be completed and submitted by the clinic directly. We are unable to accept this form from pet owners. As per our policy, all arrangements and communications regarding the animal remains must be handled through the attending clinic.

上午05:03

SAS-FORM-007 Authorization Form for Animal Remains_05Jan2023.pdf

上午05:18

The owner just called us and we explained that she should first confirm with your clinic for the post mortem. And that you have not agreed to do post mortem yet. I told her to communicate with your staff.

上午07:06

IMG_20261017154344.pdf

上午07:43