HKCVC對話分析
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Sunny Field

****5171

新客

首次聯絡

2026年10月18日

最後聯絡

2026年10月20日

對話數

1

訊息數

42

AI 洞察匯總

「https://www.hkcvcvet.com.hk/products/hills-d-d-%E7%8A%AC%E7%94%A8%E9%A3%9F%E7%89%A9-%E7%9A%AE%E8%86%9A%E6%95%8F%E6%84%9F%E8%AD%B7%E7%90%86%E9%A6%AC%E9%88%B4%E8%96%AF%E5%8F%8A%E4%B8%89%E6%96%87%E9%AD%9A%E5%91%B3-canine-dry-food-d-d-potato-salmon-formula-8lbs」
「你好，我想查詢」

對話時間軸 （共 1 段）

2026年10月18日 上午04:21首次 未回覆
收 28發 14 14秒
AI 分析摘要
意圖：查詢寵物食品
服務：藥物
緊急：💬 純查詢
寵物：狗
情緒：😐 中性
預約：❌ 未預約
跟進：客人對特定寵物食品有查詢，可進一步提供產品資訊或建議。
💡 客人透過產品連結主動查詢，顯示對特定產品有需求，可針對性提供資訊。
▶ 展開對話（42 條訊息）

https://www.hkcvcvet.com.hk/products/hills-d-d-%E7%8A%AC%E7%94%A8%E9%A3%9F%E7%89%A9-%E7%9A%AE%E8%86%9A%E6%95%8F%E6%84%9F%E8%AD%B7%E7%90%86%E9%A6%AC%E9%88%B4%E8%96%AF%E5%8F%8A%E4%B8%89%E6%96%87%E9%AD%9A%E5%91%B3-canine-dry-food-d-d-potato-salmon-formula-8lbs 你好，我想查詢

上午04:21

[other]

上午04:21

[other]

上午04:21

[other]

上午04:21

感謝你聯絡HKCVC 九龍西社區動物醫療中心！請問有甚麼可為你效勞？ 我哋會盡快回覆你🫶🏻 可以嚟我哋Instagram 睇睇由我哋院長Dr. Calvin 講解同埋分享嘅最新寵物科普短片Reels🩺 https://www.instagram.com/hkcvcvet

上午04:21

Hello, I would like to order d/d food sensitivities x 6 packs. Do you have it on an English website to order?

上午04:23

hello

上午07:57

do u have prescription form or receipt of buying vet diet in other clinic?

上午07:58

I have already purchased. Yes, By Sai Kung Animal Hospital. Dr. John

上午08:02

I also purchased from Pet Central

上午08:03

Sai Kung

上午08:03

But this time I purchased from yours

上午08:03

[圖片]

上午08:04

thanks, please provide the vet diet receipt of Pet Central

上午08:05

I will ask Dr. John from Sai Kung Animal Hospital next Wednesday.

上午08:09

I have an appointment with my dog

上午08:10

With him

上午08:10

thanks, your order will be proceed once we receive the receipt of your previous purchase in Sai Kung Animal Hospital

上午08:10

But, other vet clinic, such as Utopia, they call direct to Sai Kung animal hospital for information and deliver the Hill’s d/d sensitivities. Can you do that too ?

上午08:12

sure, would you please the below information in order to let us call history from Sai Kung animal hospital : 1. pet's name 2. pet's owner name 3. pet's owner contact number thanks

上午08:23

Pet’s name : Pablo Owner name : Sunny Field Contact no. 94616553 Dr. John prescribed Hill’s Sensitivities for Pablo

上午08:25

thanks, get u back after we get it

上午08:26

Ok

上午08:26

They open Sunday too

上午08:32

Hello, can you update me? We don't have much dog food left, so we need it urgently.

上午04:39

Received . Will ship the item tomorrow. Casue today is public holiday 🙇🏻‍♀️

上午04:48

Noted. Thanks

上午04:49

[貼圖]

上午04:52

收到你的訂單😉 #21412 請提供處方紙或者在實體店購買處方糧的收據比我地 依度再幫你跟進訂單，thanks

下午05:19

[圖片]

上午02:00

請提供處方紙或者在實體店購買處方糧的收據比我地

上午07:16

Hello, you didn't call my Vet? Please see above messages.

上午07:18

We message each other on Sunday, and on Monday I asked you if you got the information about my dog from the Sai Kung animal hospital by Dr. John. You said yes you received and ypi will deliver today

上午07:20

You said on the message that you will deliver it today.

上午07:21

Let me know

上午07:21

[圖片]

上午07:22

sorry for mis-understanding, i am that guy who talked with you few days ago i got your history from your previous clinic

上午07:23

your order would be sent out by today

上午07:23

If you can't deliver the dog food ( Hill’s Sensitivities d/ d) then you can refund the money back to me, I will order from other Vet clinic that already has a information about my dog.

上午07:24

Ok noted. Do you need to call my Vet everytime when I order from yours?

上午07:25

no, just for once

上午07:25

Noted

上午07:26