HKCVC對話分析
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Gin

****8772

回頭客

首次聯絡

2026年10月19日

最後聯絡

2026年10月25日

對話數

2

訊息數

28

AI 洞察匯總

「My cat got ear mites problem, given some doses of revolution and regular ear cleaning still not working.」
「Do you have ear toileting service eg use endoscopic aided?」
「Also any service for taking some ear debris specimen for laboratory analysis, like check if any bacteria or fungus or parasites ?」
「May I ask if 31/10 pm would there be any available time slot to see doctor ?」
「Mit let is a 13 years old cat and would like to see an issues of ear and 4limba itchiness and dental issues.」
「I would like to see if further testing on ear debris could be done and also see if can proceed for dental scaling service.」

對話時間軸 （共 2 段）

2026年10月24日 下午01:35
收 4發 4 12小時24分
AI 分析摘要
意圖：預約檢查及洗牙服務
服務：牙科
緊急：non_urgent
寵物：貓 (Mit let)
情緒：😊 正面
預約：❌ 未預約
跟進：客人詢問預約時間，但未確認具體時段，需回覆並確認預約。
預約提示：31/10 pm
💡 回頭客對診所的牙科服務感興趣，並主動詢問特定日期時段，顯示對診所的信任及對寵物牙齒健康的關注。
▶ 展開對話（8 條訊息）

May I ask if 31/10 pm would there be any available time slot to see doctor ? Mit let is a 13 years old cat and would like to see an issues of ear and 4limba itchiness and dental issues. As mentioned before, I would like to see if further testing on ear debris could be done and also see if can proceed for dental scaling service. Thanks a lot for your help!

下午01:35

yes, 31/10 6pm is it OK?

上午01:59

Ok . Thanks a lot ! I am Ms. Cheng Phone 61580529

上午03:20

Appointment Date & Time: 31/10/2026 6pm (consultation) Owner's Name: Contact Number: Email: 🐶 Pet's Information 😺 Name: Breed: Gender: Spayed/Neutered: Date of Birth (dd/mm/yyyy): How did you hear about us?: (Google / Facebook / Instagram / Referred by friends / Walk-in / Other)

上午03:39

Appointment Date & Time: 31/10/2026 6pm (consultation) Owner's Name: Cheng Contact Number: 61580529 Email: jean520116@gmail.com 🐶 Pet's Information 😺 Name: Bambe Breed: Cat唐貓 Gender: female Spayed/Neutered: yes Date of Birth (dd/mm/yyyy): 1/7/2013 How did you hear about us?: Google

上午03:59

Your appointment has been booked! We will contact you the day before to confirm your booking, so please keep an eye out for our call or message. Thank you!😊

上午04:07

Thank you!

上午04:16

[貼圖]

上午04:19

2026年10月19日 下午01:12首次
收 15發 5 12小時48分
AI 分析摘要
意圖：查詢貓隻耳蟎問題的診斷和治療服務，包括內窺鏡輔助清潔及化驗服務。
服務：皮膚
緊急：non_urgent
寵物：貓
情緒：😐 中性
預約：❌ 未預約
跟進：客人查詢服務內容及價錢，需提供相關資訊以促成預約。
💡 客人透過網站連結主動查詢特定專科服務（耳科），顯示網站內容對吸引有特定需求的客戶有效。
▶ 展開對話（20 條訊息）

[other]

下午01:12

[other]

下午01:12

https://www.hkcvcvet.com.hk/collections/clinic-service-%E7%8D%B8%E9%86%AB%E6%9C%8D%E5%8B%99 你好，我想查詢 My cat got ear mites problem, given some doses of revolution and regular ear cleaning still not working. Do you have ear toileting service eg use endoscopic aided? And how much would that be ? Thanks!

下午01:12

Also any service for taking some ear debris specimen for laboratory analysis, like check if any bacteria or fungus or parasites ?

下午01:16

Thanks a lot !

下午01:16

consult fee $ 230 , also we can send the sample to lab for c&s $710

上午02:01

consult fee $ 250 , also we can send the sample to lab for c&s $710

上午02:11

Hot about ear toileting eg endoscopic service ? Is there any such service from your center ? Thanks a lot for your help!

上午02:13

sorry we don't have

上午02:15

I see I see

上午02:16

Thanks a lot!

上午02:16

How about ear toileting service without endoscopic guidance ?

上午02:45

Really sorry to bother you and hope you to hear from you soon.

上午02:46

[貼圖]

上午02:46

Dr will use the LuxaScope Auris check the ear

上午03:09

I see I see Thanks a lot for your help!

上午03:10

Will discuss with other family members to see when to book an apportionment.

上午03:10

Thanks a lot !

上午03:10

[貼圖]

上午03:10

ok, no problem

上午03:12