HKCVC對話分析
S

Savana

****8193

回頭客

首次聯絡

2026年9月15日

最後聯絡

2026年10月23日

對話數

6

訊息數

79

AI 洞察匯總

「I would like to know the booking process for neutering my cat ?」
「Hello! Can I get more info on this?」
「Please note that Phau Chee is scheduled to arrive at the clinic at 10:15 AM tomorrow for her spaying/neutering surgery.」
「Please be aware that animals need to fast and abstain from water during surgery.」
「What about food ?」
「Phau chee is doing okay. Mental state looks normal . She is eating well and drinking water too . Peeing but haven’t popo yet . Wound seems normal atm .」
「Wound seems nice」
「Hello I just wanted to check the wound . It seems like it’s healing but it’s a bit red on the side today. Is it normal」
「It’s alright , can I send you when I get back home around 5pm 🕔」

對話時間軸 (共 6 段)

2026年10月23日 上午02:11 未回覆
收 9發 4 43秒
AI 分析摘要
意圖:客人查詢寵物傷口情況並提供最新照片
服務:其他
緊急:non_urgent
寵物:貓
情緒:😐 中性
預約:❌ 未預約
跟進:客人表示會於下午 5 點後提供寵物傷口照片,需要診所跟進接收照片並評估。
💡 回頭客對寵物傷口情況的追蹤顯示了客戶對診所的信任度,應及時跟進以維持客戶關係。
▶ 展開對話(13 條訊息)

Hi! How is the cat's wound doing now? Would it be convenient to send us another photo so we can take a look?

上午02:11

It’s alright , can I send you when I get back home around 5pm 🕔

上午02:37

It seems like it’s healing

上午02:38

sure!😊Thankyou~

上午02:38

Hello

上午09:59

[other]

上午10:00

[圖片]

上午10:00

[圖片]

上午10:00

Here is the photo

上午10:00

wound look very good

上午10:05

When can I take off her cone?

上午10:06

one more week!

上午10:07

Sure

上午10:10

2026年10月18日 上午02:45 未回覆
收 11發 6 4分42秒
AI 分析摘要
意圖:查詢寵物傷口癒合情況及紅腫是否正常
服務:健康檢查
緊急:non_urgent
情緒:worried
預約:❌ 未預約
跟進:客人查詢寵物傷口情況,需要獸醫回覆並提供專業意見。
💡 回頭客對寵物傷口癒合情況感到擔憂,需要及時的專業回覆以維持客戶信任。
▶ 展開對話(17 條訊息)

[other]

上午02:45

Hello I just wanted to check the wound . It seems like it’s healing but it’s a bit red on the side today. Is it normal

上午02:45

[圖片]

上午02:45

[圖片]

上午02:45

Has your cat licked the wound? Is the wound clean and dry?

上午02:50

Yes it’s clean and dry

上午02:50

No she didn’t

上午02:50

Then it should be fine! It takes about 14 days for the wound to heal completely.

上午02:59

Sure thank you

上午03:15

[貼圖]

上午03:48

Hello I checked it again , it’s little bleeding at the top 🥺

上午04:04

Just a little only now it’s dried

上午04:26

Please keep the wound clean and dry and continue to monitor it. Watch closely for any bleeding or discharge.

上午04:31

Can I clean it with something ?

上午04:32

you can use it

上午04:36

Pls dab dry it. And don't let the cat run and jump around

上午04:36

Sure

上午04:38

2026年10月13日 上午10:55 未回覆
收 3發 3 38秒
AI 分析摘要
意圖:查詢寵物術後恢復情況
服務:手術
緊急:non_urgent
寵物:貓 (Phau chee)
情緒:😊 正面
預約:❌ 未預約
💡 診所主動關懷術後寵物恢復情況,能有效提升客戶滿意度和忠誠度。
▶ 展開對話(6 條訊息)

Hi there 🥰 We're at HKCVC and would like to know about the condition of a small animal after surgery. Is its mental state good? Is its diet normal? Are its bowel movements normal? And what about the condition of the wound? 🙇🏻‍♂️

上午10:55

Phau chee is doing okay. Mental state looks normal . She is eating well and drinking water too . Peeing but haven’t popo yet . Wound seems normal atm . Thank you for asking 🙏🏼

上午10:57

[圖片]

上午10:57

Wound seems nice

上午10:58

put the collar on for 14 days!!!

上午10:58

Sure 😊

上午10:59

2026年10月11日 上午03:42 未回覆
收 4發 2 9分14秒
AI 分析摘要
意圖:客人查詢手術前後的飲食安排
服務:絕育
緊急:non_urgent
情緒:😐 中性
預約:❌ 未預約
預約提示:10:15 AM tomorrow
💡 即使是回頭客,對於手術前後的飲食禁忌仍需清晰指引,以確保手術順利進行。
▶ 展開對話(6 條訊息)

Please note that Phau Chee is scheduled to arrive at the clinic at 10:15 AM tomorrow for her spaying/neutering surgery. Please be aware that animals need to fast and abstain from water during surgery. Tonight, she will fast and abstain from water for 6 hours starting at midnight. 🙅🏻‍♀️ Please bring the implantation card and head cover tomorrow. 🙌🏻 If you don't have a head cover, you can purchase one at the clinic. 🫶🏻 If you need to change the time or cancel, please notify the clinic staff as soon as possible. 🙇🏻‍♀️ See you tomorrow! 😉

上午03:42

Noted

上午03:45

What about food ?

上午03:45

Fast from food as well ?

上午03:45

Fast from food as well from midnight

上午03:54

Sure

上午03:54

2026年10月5日 上午10:29
收 18發 9 20分55秒
AI 分析摘要
意圖:查詢貓咪絕育的預約流程
服務:絕育
緊急:non_urgent
寵物:貓
情緒:😐 中性
預約:❌ 未預約
跟進:客人查詢絕育流程,但未進一步預約,需提供資訊並引導預約。
💡 回頭客主動查詢絕育服務,是潛在的服務增長機會。
▶ 展開對話(27 條訊息)

Hello , I would like to know the booking process for neutering my cat ?

上午10:29

Would you prefer an appointment on a weekday (which is sooner) or on a weekend (which will take longer to book)? For the spay/neuter procedure, your pet will need to arrive at the clinic in the morning. First, the vet will conduct a physical exam and explain the anesthesia risks to you. The surgery usually begins around 12:00 PM. After the surgery, once your pet is fully awake, the vet will observe them for a short period. We will then call you to arrange a pickup time. You can expect to pick up your pet around 4:00 PM to 6:00 PM.

上午10:50

Sure thank you

上午11:27

13/10 , 10:30am ok?

上午01:43

What about 12/10 ?

上午03:51

10:15am

上午04:07

Sure

上午04:08

Do I need to do anything to my cat ?

上午04:08

Like not give her food ?

上午04:08

Is it this plans I can choose ?

上午04:08

麻煩主人幫我填一填資料☺️🙏 預約時間&日期:13/10 , 10:15 ( cat spay) 家長姓名: 聯絡方式: 電郵: 🐶毛孩資料😺 名字: 品種: 性別: 已絕育: 出生日期(dd/mm/yyyy): 如何認識我們診所?: (Google / Facebook/ IG / 朋友介紹 / 路過 / 其他)

上午04:09

Do you have in English ? 🙏🏼

上午04:10

The day before surgery, fasting begins at midnight; no food or water for 6 hours.

上午04:10

Could you please fill in the details below? ☺️🙏 Appointment Date & Time: 13/10, 10:15 (Cat spay) Owner's Name: Contact Number: Email: 🐶 Pet's Details 😺 Name: Breed: Gender: Neutered/Spayed: Date of Birth (dd/mm/yyyy): How did you hear about our clinic?: (Google / Facebook / IG / Friend's recommendation / Passing by / Other)

上午04:10

Noted

上午04:13

Could you please fill in the details below? ☺️🙏 Appointment Date & Time: 13/10, 10:15 (Cat spay) Owner's Name: Savana Contact Number: 60202983 Email: shamasavanaghamal@gmail.com 🐶 Pet's Details 😺 Name: Phau Chee Breed: Domestic Short Hair Gender: Female Neutered/Spayed: not yet Date of Birth (dd/mm/yyyy): 29th November 2025 How did you hear about our clinic?: Instagram post

上午04:15

The plans are as usuals right ?

上午04:15

Basic or Full plan ?

上午04:16

✅Booking Successfully 😺🐶Animal Name: Phau Chee 📅Date and Time: 13/10 , 10:15am 🩺Service: cat spay We will call you the day before to inform you of the time and pre-operative instructions. Please keep your phone on 😊 If the owner does not answer the phone the day before booking, we will send another reminder via WhatsApp. ⚠️Surgical Precautions⚠️ **Please note that animals must fast and abstain from water before surgery.** Animals must not eat until midnight the night before surgery and must not drink water until 6 AM on the day of surgery. 🔸Please bring the implantation card and head cover. Head covers can be purchased at the clinic if unavailable.

上午04:42

You can discuss it with the doctor at that time

上午04:43

Sure thank you

上午04:43

I mean 12/10 ?

上午04:44

On Monday ? 12/10

上午04:44

Is it okay ?

上午04:44

The date for the appointment 🙂

上午04:45

Sorry she is born in 2024 🙏🏼

上午04:47

ok , change to 12/10 , 10:15am, sorry🙇🏻‍♀️🙇🏻‍♀️

上午04:48

2026年9月15日 上午07:23首次
收 6發 4 2秒
AI 分析摘要
意圖:客人查詢診所提供的服務資訊
服務:其他
緊急:💬 純查詢
情緒:😐 中性
預約:❌ 未預約
跟進:客人對診所服務感興趣,需要提供更多資訊以促成預約。
💡 新客透過媒體訊息主動諮詢,顯示診所的線上內容具有吸引力,應積極回應並提供詳細服務資訊。
▶ 展開對話(10 條訊息)

Hello! Can I get more info on this?

上午07:23

[other]

上午07:23

[other]

上午07:23

Hi! Please let us know how we can help you.

上午07:23

For Female cat Neturing

上午07:23

[Promotional Offer] 🐱Female Cat Neutering - Fixed Price (Includes surgery, anesthesia, intraoperative medication, saline solution, and basic postoperative medication) Basic Plan: HK$1999 Full Plan: HK$2888 (Includes whole blood test + cardiac enzyme test) *Our clinic strictly adheres to safety measures. The above price includes intravenous vaccination, saline solution, and intubation with gas anesthesia.* **If the cat is in heat, an additional HK$500 will apply. 👆The above price is for two plans, differing only in whether a blood test is performed. If sutures are used, an additional HK$100 will apply to the total price. First-person view of cat neutering https://www.instagram.com/reel/DWAlSZ3CIvL/?igsh=MWJ1cHRtOGczNGRjdA==

上午07:24

Sure thank you

上午07:26

Are you located in sham sa po ?

上午07:26

Yes~

上午07:29

九龍西社區動物醫療中心 Hong Kong Community Veterinary Centre 🏥深水埗海壇街268號連方商場地下R3 G/F, Shop R3, Bondlane || ,No.268 Hai Tan Street, Sham Shui Po, KLN (鋪頭門前有10個錶位及可以Double Parking) https://maps.app.goo.gl/Mfx8doPRkbWUyCRm6 ⏰MON - SUN 09:30-19:30 📧info@hkcvcvet.com.hk ☎️+852 6500 6833 / +852 25116 833

上午07:29