HKCVC對話分析
J

Jinny

****1269

回頭客

首次聯絡

2026年9月12日

最後聯絡

2026年9月14日

對話數

2

訊息數

25

AI 洞察匯總

「請問我隻貓小乖係咪有問題?」
「我好擔心佢」
「好嘅,我哋會盡快安排醫生聯絡你預約時間。」

對話時間軸 (共 2 段)

2026年9月13日 上午04:53
收 13發 11 1小時2分
AI 分析摘要
意圖:查詢寵物健康狀況及預約檢查
服務:健康檢查
緊急:non_urgent
寵物:貓 (小乖)
情緒:worried
預約:✅ 已預約
跟進:診所需聯絡客人安排預約時間。
預約提示:會盡快安排醫生聯絡你預約時間
💡 客人對寵物健康狀況感到擔憂,即使是回頭客,也需要診所主動跟進預約安排以確保服務順暢。
▶ 展開對話(24 條訊息)

dbnorthplaza@petspace.group

上午04:53

Can I ask to share the history to this address who is the vet surgeon in DB I would like to get her review please

上午04:53

sure!

上午05:55

Thank you and once you sent please let me know I will tell them the same

上午05:59

Just send it😊

上午06:40

Thank you!🙏

上午06:44

do you confirm this email is correct?

上午06:50

we send the history by WhatsApp to them, pls tell them to check ~

上午07:00

BEGIN:VCARD VERSION:3.0 N:Vet;DB;;; FN:DB Vet X-WA-BIZ-NAME:Pet Space Discovery Bay X-WA-BIZ-DESCRIPTION:Vet Clinic ORG:Pet Space Discovery Bay; TEL;type=CELL;type=VOICE;waid=85257029034:+852 5702 9034 TEL;type=CELL;type=VOICE;waid=85257029034:+852 5702 9034 END:VCARD

上午07:00

Yes they said the email is correct dbnorthplaza@petspace.group

上午07:01

This is the whatsapp thanks !!

上午07:01

we just sent it by WhatsApp

上午07:01

Really appreciate

上午07:01

🙇🏻‍♀️🙇🏻‍♀️

上午07:02

good morning I am now planning to bring her to the HKSEV. checking wiht them where i will need to send the history or letter. meantime if you can send me ponettehj@naver.com i can toss it to them.

上午02:30

the DB vet also said they cannot do the surgeory and recommned this one as well as AMAH.

上午02:31

We will recommend refer to AMAH better

上午02:40

Understand

上午02:40

We can help write a referral letter for you to the AMAH Clinic.

上午02:41

Yes please just in case can you send to both please

上午02:41

we can send it to HKSEV and AMAH. As medical records are sent exclusively to the clinic, we are unable to send them to the owner's personal email address.

上午02:43

well noted and thank you

上午02:43

😊😊😊

上午02:45

We just sent to AMAH and HKSEV, you can wait their call.:)

上午02:50

2026年9月12日 上午12:11首次 未回覆
收 1發 0
AI 分析摘要
▶ 展開對話(1 條訊息)

If you have any updates please

上午12:11