HKCVC對話分析
返回客戶名單
J

Juggy

****2464

回頭客

首次聯絡

2026年9月28日

最後聯絡

2026年10月22日

對話數

4

訊息數

20

AI 洞察匯總

「Hi! Remind you of your cat's vaccination appointment tomorrow at 5pm. Would 6pm work for you instead?」
「好嘅，6pm 冇問題」
「Hello」
「Possible for Sunday?」
「Hello」

對話時間軸 （共 4 段）

2026年10月22日 上午02:19
收 2發 1 8分38秒
AI 分析摘要
意圖：客人發起初步問候，意圖不明
緊急：💬 純查詢
情緒：😐 中性
預約：❌ 未預約
跟進：客人發起問候但未表達具體需求，需要主動詢問以了解其來意。
💡 回頭客僅發送簡單問候，可能需要更主動的引導來開啟對話。
▶ 展開對話（3 條訊息）

Hello

上午02:19

My cat just had heat days and I would like to do the spraying for her, can you tell me the nearest date? I can come in the weekday

上午02:20

What dates after November 9th would work for you? Please note that even in two weeks, the cat's body may still be in a congested state (in heat). Therefore, an additional in-heat surcharge may still apply.

上午02:28

2026年10月16日 上午06:26
收 4發 3 52分39秒
AI 分析摘要
意圖：查詢星期日預約
服務：其他
緊急：💬 純查詢
情緒：😐 中性
預約：❌ 未預約
跟進：客人查詢星期日預約，需提供可預約時間。
預約提示：Sunday
💡 回頭客查詢週末預約，顯示週末時段可能受歡迎，需確保有足夠的週末預約安排。
▶ 展開對話（7 條訊息）

Hi

上午06:26

Possible for Sunday?

上午06:27

Also may I know how long the procedure going to take?

上午06:27

You will need to arrive at the clinic in the morning. The vet will first examine your pet and explain the risks of anesthesia. The surgery will start at around 1:00 PM. After the operation, once your pet is fully awake, the vet will observe them for a short period. We will then call you to arrange a pick-up time. It is estimated that you can pick up your pet between 4:00 PM and 6:00 PM.

上午07:19

if sunday would be more available for you, how if 1/11 SUN

上午07:20

I might not be available that Sunday

上午07:49

Which day you prefer ?

上午08:16

2026年10月12日 上午04:21
收 4發 2 2小時18分
AI 分析摘要
意圖：查詢預約
服務：純諮詢
緊急：💬 純查詢
情緒：😐 中性
預約：❌ 未預約
跟進：客人主動聯繫，但未明確表達意圖，需要診所主動詢問以了解其需求。
💡 即使是簡單的問候，也應被視為潛在的服務機會，並及時跟進以了解客戶需求。
▶ 展開對話（6 條訊息）

Hello

上午04:21

Can you give me a date for my cats spraying

上午04:21

u prefer weekday or weekend?

上午06:39

Weekend

上午06:54

Sat or Sunday

上午06:54

how if 24/10 SAT 11:15am

上午07:06

2026年9月28日 上午05:13首次 未回覆
收 2發 2 5分2秒
AI 分析摘要
意圖：確認寵物預約時間
服務：疫苗
緊急：non_urgent
寵物：貓
情緒：😊 正面
預約：✅ 已預約
預約提示：tomorrow at 5pm / 6pm
💡 診所主動提前通知並提供彈性預約時間，有效提升客戶體驗及預約成功率。
▶ 展開對話（4 條訊息）

Hi! Remind you of your cat's vaccination appointment tomorrow at 5pm. Would 6pm work for you instead? The vet has a surgery that might run late, so there could be a wait at 5pm. Thanks!

上午05:13

I asked for 1st October 🙏🏽

上午05:15

Sorry about that, we made a mistake with the timing!🙇🏻‍♀️🙇🏻‍♀️ Your booking is set for October 1st at 4:30 PM. We will send you a quick reminder to confirm the booking the day before. Thank you!

上午05:20

Ok thank you

上午05:23