HKCVC對話分析
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Peter

****4574

回頭客

首次聯絡

2026年10月3日

最後聯絡

2026年10月20日

對話數

5

訊息數

26

AI 洞察匯總

「Hi - can I get more heart medicine.」
「It would be great if we could pick this medicine up when we bring in Yepi on Monday for her teeth check.」
「Can we do 90 days like last time」
「Hi - this is Peter here again」
「Can I arrange an appointment for Yepi with the vet she normally sees regarding her teeth」
「Hi Yepi is coming for teeth operation next Wednesday.」
「Is it ok she drinks water in the morning before she comes in?」
「Thanks - can you let me know roughly how much Yepi teeth surgery will cost?」

對話時間軸 （共 5 段）

2026年10月20日 上午03:11
收 0發 1
AI 分析摘要
▶ 展開對話（1 條訊息）

Reminder: You are scheduled to arrive at the clinic at 10am tomorrow for dental scaling Please note that animals need to fast and water for surgery Fasting at 12pm today, no water for 6 hours 🙅🏻‍♀️ Please bring your needle card and head cover tomorrow 🙌🏻 If you don't have a head cover, you can also buy it at the clinic 🫶🏻 If you need to change the time or cancel, please notify the clinic staff as soon as possible 🙇🏻‍♀️ See you tomorrow 😉

上午03:11

2026年10月17日 上午07:37
收 1發 1 38分51秒
AI 分析摘要
意圖：查詢寵物牙科手術的費用
服務：牙科
緊急：💬 純查詢
情緒：😐 中性
預約：❌ 未預約
跟進：客人查詢手術費用，需要提供報價。
💡 回頭客對特定手術（牙科）的價格敏感度高，需要提供清晰的報價以促成預約。
▶ 展開對話（2 條訊息）

Thanks - can you let me know roughly how much Yepi teeth surgery will cost?

上午07:37

[Promotional Offer] 🐶Dog <10kg 💉Sedation and Anesthesia $800/hour 🦷Dental Scaling and Polishing 🐶Dog <10kg $1300 And IV fluids during surgery $350 for blood pressure stabilization. The above prices include anesthesia and surgical medication, but do not include additional oral medications or blood tests. If tooth extraction is required, a quote will be provided at the clinic before the cleaning, based on the tooth size. The above prices include anesthesia and surgical medication, but do not include additional oral medications or blood tests. Please inform us if your animal has shown signs of illness within the past 14 days or has been vaccinated. Teeth Cleaning Video: https://www.instagram.com/reel/DX8H_8kFaSa/?igsh=YXBwenFpN2RqNHJy Is anesthesia always required for teeth cleaning? https://www.instagram.com/reel/DXNuRz3CpZ7/?igsh=MXRsMTdsd290OWY3cg== When should I start getting my teeth cleaned? https://www.instagram.com/reel/DYOWOc1gZ43/?igsh=MTB3MmQ2czc5cHZpNA== Procedure: If the client wants to schedule a teeth cleaning appointment, we need to arrange a dental check-up first. Our consultation fee is $250. If the client can decide on a date for the teeth cleaning procedure after the check-up and make a deposit, the consultation fee will be waived 😊 **If the client wants to have both the check-up and the teeth cleaning under anesthesia on the same day, please let us know, and we can arrange a specific date.**

上午08:16

2026年10月16日 上午02:56
收 2發 3 1分7秒
AI 分析摘要
意圖：詢問寵物進行牙科手術前的飲水注意事項
服務：牙科
緊急：non_urgent
寵物：狗 (Yepi)
情緒：😐 中性
預約：❌ 未預約
預約提示：next Wednesday
💡 回頭客在進行手術前會主動詢問術前準備細節，顯示對診所的信任與重視。
▶ 展開對話（5 條訊息）

Hi Yepi is coming for teeth operation next Wednesday. Is it ok she drinks water in the morning before she comes in?

上午02:56

Halo~

上午02:57

Please stop giving food after 12:00 AM the night before surgery, and remove all water 6 hours before the appointment time.

上午02:57

Thanks 🙏

上午03:03

We will contact you the day before the surgery to confirm your booking.😊

上午03:22

2026年10月13日 上午03:43
收 7發 5 2小時29分
AI 分析摘要
意圖：為寵物 Yepi 預約牙科檢查
服務：牙科
緊急：non_urgent
情緒：😐 中性
預約：❌ 未預約
跟進：客人已提出預約請求，診所需回覆可預約的時間。
💡 回頭客 Peter 希望為寵物 Yepi 預約牙科檢查，並指定慣常獸醫，顯示對診所及獸醫有信任基礎。
▶ 展開對話（12 條訊息）

Hi - this is Peter here again Can I arrange an appointment for Yepi with the vet she normally sees regarding her teeth

上午03:43

Is she working today and can see Yepi?

上午03:43

[圖片]

上午03:48

This is the vet we normally see I think but I can’t remember her name - apologies

上午03:48

today we full booking

上午06:12

Ok when is the next available appointment

上午06:49

16/10 4:30pm ok?

上午07:27

Do you have a time tomorrow afternoon with another vet as her teeth are getting very smelly and may be an infection

上午07:35

how about 14/10 4:45pm

上午07:56

Dr.Loo

上午07:56

Yes please - we will bring in Yepi at this time

上午08:57

see U tmr~

上午09:33

2026年10月3日 上午05:15首次
收 3發 3 1小時9分
AI 分析摘要
意圖：為寵物 Yepi 續領心臟藥，並安排其於週一進行牙齒檢查
服務：藥物
緊急：non_urgent
情緒：😐 中性
預約：❌ 未預約
跟進：客人提及週一帶 Yepi 進行牙齒檢查，但未明確預約時間，需要診所跟進確認預約。
預約提示：Yepi on Monday for her teeth check
💡 新客透過現有寵物 Yepi 的牙齒檢查，同時提出續領藥物需求，顯示了診所服務的整合性與便利性是吸引新客的潛在因素。
▶ 展開對話（6 條訊息）

Hi - can I get more heart medicine. We have finished the order that we got last time from you. It would be great if we could pick this medicine up when we bring in Yepi on Monday for her teeth check.

上午05:15

how many days do you want to dispense?

上午06:25

Can we do 90 days like last time

上午06:25

sure ,no problem

上午06:26

If you have in stock today, I can come and pick up and pay today

上午06:27

We are ready and can come anytime

上午06:34