HKCVC對話分析
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Kumhee

****4323

回頭客

首次聯絡

2026年10月5日

最後聯絡

2026年10月21日

對話數

2

訊息數

40

AI 洞察匯總

「We can see Yepi la~」
「May I ask will you wanna do the bloodiest first before Yepi do the surgery」

對話時間軸 （共 2 段）

2026年10月21日 上午01:51 未回覆
收 18發 11 26秒
AI 分析摘要
意圖：詢問手術前是否需要進行血液檢查
服務：手術
緊急：non_urgent
情緒：😐 中性
預約：❌ 未預約
跟進：客人詢問手術前是否需要進行血液檢查，需要診所回覆並提供專業意見。
💡 回頭客對手術前檢查的諮詢，顯示客戶對寵物健康有持續關注，並信任診所的專業判斷。
▶ 展開對話（29 條訊息）

Morning~ May I ask will you wanna do the bloodiest first before Yepi do the surgery

上午01:51

Not this time

上午01:52

if do the full blood the price is $1350 May I ask if Yepi is on heartworm prevention?

上午01:52

Yes

上午01:53

It’s ok not to do blood test

上午01:54

Understood. Pre-anesthetic blood work helps us evaluate your Yepi's internal organ function. If we proceed without it, there is a risk of unaddressed liver or kidney issues. The blood test simply confirms that Yepi's organ function is currently normal. However, if you prefer not to perform the blood test, that is entirely fine—as long as you understand the risks involved.

上午01:55

Ok

上午01:56

So, to confirm, you've decided not to proceed with the blood test, right?

上午01:57

Please careful with her as she has anxiety issues

上午01:57

As soon a as finish, let me know

上午01:58

I will pick her up

上午01:58

We may give you a call during Yepi's dental scaling procedure. Will you be available to answer the phone?

上午02:00

So, to confirm, you've decided not to proceed with the blood test, right?

上午02:00

Yes

上午02:00

Thankyou~

上午02:01

Yepi is outside with me

上午02:18

Why do we always need to wait

上午02:19

I also need to go to work

上午02:21

Let me know what it’s ready

上午02:22

Sorry for the wait, the vet has just arrived and will be examining Yepi now.

上午02:23

Then you should’ve taken 10.30 appointment not 10am

上午02:23

It’s unfair for me to waste time all the time

上午02:24

Yepi's surgery is finished, and she is ready to be picked up now!😊

上午03:57

Yepi is ready to go home. Please feel free to pick her up at your earliest convenience.

上午04:14

Thanks ☺️

上午04:25

Hope she is ok

上午04:25

If yepi feels unwell at any point, please don't hesitate to reach out to us!

上午04:45

Thanks

上午06:45

She’s been sleeping

上午06:45

2026年10月5日 上午09:05首次
收 5發 6 11秒
AI 分析摘要
意圖：查詢寵物健康狀況
服務：純諮詢
緊急：💬 純查詢
情緒：😐 中性
預約：❌ 未預約
跟進：客人發送了寵物照片，但未有進一步文字回覆，需要主動跟進了解其查詢意圖。
💡 客人主動發送寵物照片，但未有文字說明，診所需主動引導以了解客人需求。
▶ 展開對話（11 條訊息）

We can see Yepi la~

上午09:05

[other]

上午09:05

Can come back😊

上午09:05

Sorry

上午09:05

We come back next time

上午09:05

Cancel first?

上午09:06

Yes please

上午09:06

OK~

上午09:06

Next time , we book with the same vet please

上午09:06

Dr.Suki??

上午09:50

suki will back on 9th Oce

上午09:50