Ednox Nox

****5385

回頭客

首次聯絡

2026年9月13日

最後聯絡

2026年10月26日

對話數

訊息數

138

AI 洞察匯總

「Latte轉左藥之後眼睛明顯比較有力撐起，基本上依家隻眼都keep住圓轆轆。」

「不過兩隻眼角依然見到有血絲。」

「同埋依家佢似乎都比較興奮，成日跑黎跑去同玩玩具」

「pet central」

「send to pet central , ok ma?」

「係咪要打過敏」

「有凸好似越來越嚴重」

「Today not free. I check and get back to you tmr」

「啜啜去完酒店翻利肚疴」

「定可以開藥俾佢我過嚟攞」

「因為佢睇醫生都比較麻煩」

「hi」

「7th Oct do surgery(SPAY)」

「last night after oral med Vomit 3times with food hair ball」

「我上網查詢，話唔可以隨便暫停抗生素再食返，幫我問問醫生🙏🏻🙏🏻」

「Pls stop and resume the next day 💪」

「It's ok to stop for a day」

「Choi hung. Will be late」

「Stop meloxicam」

「Will be late」

「SAS-FORM-007 Authorization Form for Animal Remains_05Jan2023.pdf」

「https://us05web.zoom.us/j/84111451812?pwd=9eqbHsqme1FcYW7moipsxWaIyj1kxp.1」

「o said on heat now, can keep give clav?」

對話時間軸（共 13 段）

2026年10月26日上午02:02

收 1發 3 52秒

AI 分析摘要

意圖：詢問關於寵物發情期間用藥的建議

服務：藥物

緊急：urgent

寵物：貓

情緒：worried

預約：❌ 未預約

跟進：客人就寵物用藥提出疑問，需要獸醫專業回覆。

💡 回頭客在寵物發情期間對用藥有疑問，顯示對診所的信任，但需要及時專業的回覆以維持客戶關係。

▶ 展開對話（4 條訊息）

[圖片]

上午02:02

o said on heat now, can keep give clav?

上午02:03

amoxy dont stop until finish 14D course

上午02:04

okok

上午02:05

2026年10月23日上午02:10 未回覆

收 2發 1

AI 分析摘要

意圖：客人提供 Zoom 連結，可能為線上諮詢或會議

服務：純諮詢

緊急：💬 純查詢

情緒：😐 中性

預約：❌ 未預約

跟進：客人提供 Zoom 連結，需要進一步了解其目的，以便提供相應服務。

💡 回頭客可能透過線上會議方式進行諮詢或討論，診所應準備相應的線上溝通流程。

▶ 展開對話（3 條訊息）

where u

上午02:10

https://us05web.zoom.us/j/84111451812?pwd=9eqbHsqme1FcYW7moipsxWaIyj1kxp.1

上午09:46

https://us05web.zoom.us/j/83069667154?pwd=rjkXQeFLwI5XaddBlsHShwIXZu90vh.1

上午09:46

2026年10月17日上午02:03 未回覆

收 13發 23 1分31秒

AI 分析摘要

意圖：客人查詢關於動物遺體處理授權書的資訊

服務：其他

緊急：💬 純查詢

情緒：😐 中性

預約：❌ 未預約

💡 客戶可能正在處理寵物離世事宜，診所應準備好相關文件及支援。

▶ 展開對話（36 條訊息）

SAS-FORM-007 Authorization Form for Animal Remains_05Jan2023.pdf

上午02:03

CityU VDL Submission_Form_Post mortem Final 210519.pdf

上午02:03

CityU VDL Submission_Form_Post mortem Final 210519.pdf

上午03:01

剩係要填呢個FORM

上午03:02

Date of death 15 October 2026 Time 7PM died / Bodyweigh 4.71kg Routine investigation /

上午03:14

clinical medical hsitory /

上午03:14

then just attach our history to vdl

上午03:15

死仔包你可以就咁撳入去填

上午03:16

we are very very very very busy now

上午03:16

thanks , love u

上午03:16

okok i try pdf edit

上午03:17

CityU VDL Submission_Form_Post mortem Final 210519 Filled.pdf

上午03:23

thx bro

上午03:25

the clinic and patient detail fill up at the top then ok la

上午03:25

attach hsitory

上午03:25

Hak Chung Lo, a 4-year-4-month-old entire female Domestic Shorthair cat, was presented on 14 October 2026 at approximately 10:45 AM for an elective feline spay procedure. Upon presentation, Hak Chung Lo was bright, alert, and responsive, although she showed a temper during blood draw and intravenous catheter placement. Pre-anaesthetic physical examination revealed a body weight of 4.71 kg, a body condition score (BCS) of 8/9, a heart rate of 200 bpm, and a respiratory rate of 40 rpm, with otherwise unremarkable findings. Preoperative diagnostics, including a CBC and chemistry panel, showed mildly low basophils, mildly low urea, and mildly elevated ALT, while a ProBNP test was normal. Following a routine IV dose of premedication with 0.01 mg/kg medetomidine, 2 mg/kg ketamine, and 0.3 mg/kg methadone, the patient was intubated with a cuffed 3.0 endotracheal tube and maintained on oxygen, 0.5–1% isoflurane, and Lactated Ringer's solution at 14 ml/h, with 0.9 mL lidocaine used for abdominal lavage. During the spay, the cat was found to be in heat. A routine midline celiotomy was still performed as usual, and each pedicle and the uterine body were successfully exteriorized and ligated. Routine three-layer closure was performed. Recovery was smooth following the administration of 0.05 mg/kg atipamezole and 0.1 mg/kg meloxicam, and the cat was discharged with instructions for postoperative oral meloxicam at 0.05 mg/kg, a 14-day Elizabethan collar, and a recommendation for a slow-feeding bowl and weight management. On the following day, 15 October 2026, at approximately 6:15 PM, Hak Chung Lo was re-presented for an emergency recheck and treatment following an acute decline at home. Upon presentation, the cat was in lateral recumbency with a heart rate of 190 bpm, a respiratory rate of 90 rpm, a temperature of 36.5°C and a weight of 4.63 kg. Oral examination revealed that tooth 304 had penetrated and was lodged in the tongue, accompanied by food debris in the oral cavity. Initial emergency treatment included pain relief (0.3 mg/kg methadone), successful dislodgement of the tongue from tooth 304, and free-flow oxygen support. Point-of-care ultrasound (AFAST/TFAST) showed no free fluid in the abdominal, thoracic, or pericardial spaces, but noted numerous B-lines cranially in the left lung field and 1-2 B-lines in the right. As stabilisation was underway, more vital-sign monitors were attached, and a history was taken. As reported by the caretaker, on the evening after returning home, the cat was lethargic, with increased vocalisation, episodes of open-mouth breathing with tongue licking, and tachypnoea. No hypersalivation was observed, although mild gagging accompanied by foaming was noted. Concerned about the prolonged fasting, the owner elected to begin syringe-feeding water and food the next morning (the day of the emergency consult). Since that morning, the owner observed the cat keeping its tongue persistently protruded, declining cat mousse when offered, and receiving further syringe-fed water and food. In the evening, between 5:00 and 6:00 PM, the cat was given its medication, followed by three to four syringes of water; after the cat refused to self-feed wet food offered on a spoon, food was placed directly onto its tongue, after which the tongue protrusion was noted again. Shortly after presentation, at around 6:20 PM, the patient's SAP was recorded at 70 mmHg and MAP at 47 mmHg, with a temperature of 36.5°C, prompting prioritised IVC placement for fluid resuscitation. During IVC placement at about 6:30 PM, the patient experienced a cardiac arrest, and cardiopulmonary resuscitation (CPR) was immediately initiated with the owner's consent. Advanced life support measures were deployed across 12 cycles (totalling 24 minutes), including intubation with a 3.5 cuffed ETT, intravenous fluid bolus, naloxone, atropine, and alternating rounds of adrenaline, in accordance with the RECOVER guideline. Despite intervention, the resuscitation was unsuccessful, and the patient was confirmed deceased. Examination of the endotracheal tube after extubation revealed yellow mucoid material inside and a mucus plug around the cuff. The primary differential diagnosis identified was aspiration pneumonia.

上午07:45

give it to o?

上午07:45

ok?

上午07:51

Hello I checked it again , it’s little bleeding at the top just now 🥺

上午04:17

[圖片]

上午04:17

what do you think?

上午04:17

Pls dab dry it. And don't let the cat run and jump around

上午04:31

p02054 Pls check hx~SPCA req history~thankyou~

上午08:47

上午10:39

thankyou

上午10:40

need help reference letter to Ellie

上午01:58

Full name. Date. And total hours

上午01:58

Who is going to sign

上午01:58

speak mandarin that girl

上午01:58

Ellie Ding Total 50hrs

上午01:59

24-25 Sep, 27-29 Sep

上午01:59

[圖片]

上午02:00

lol

上午02:00

Recommendation Letters.pdf

上午05:18

2026年10月14日上午01:39

收 2發 4 41分12秒

AI 分析摘要

意圖：通知診所將會遲到

服務：其他

緊急：non_urgent

情緒：😐 中性

預約：❌ 未預約

💡 回頭客在預約時間前主動告知遲到，顯示其對診所的重視和責任感。

▶ 展開對話（6 條訊息）

Will be late

上午01:39

請問去到邊度呢

上午02:20

Tst

上午02:21

上午02:24

where are you

上午02:15

2026年10月11日上午08:44

收 7發 10 1分17秒

AI 分析摘要

意圖：詢問關於暫停服用抗生素的醫學建議

服務：藥物

緊急：non_urgent

情緒：worried

預約：❌ 未預約

跟進：客人就藥物療程提出疑問，需要醫生回覆以提供專業建議。

💡 客戶對寵物用藥療程有疑問，即使是回頭客，也需要及時的專業醫療諮詢來維持信任。

▶ 展開對話（17 條訊息）

我上網查詢，話唔可以隨便暫停抗生素再食返，幫我問問醫生🙏🏻🙏🏻

上午08:44

Molly

上午08:44

7/10 Spay

上午08:44

Pls stop and resume the next day 💪

上午08:45

There's no point in vomiting the meds and not absorbing it

上午08:45

Useless

上午08:45

It's ok to stop for a day

上午08:46

Snoopy 又有敏感

上午09:58

我想問吓，明天可以過來配咗藥先嗎？跟上次一樣

上午09:58

上次一樣情況，我覺得食咗 Dr loo 的藥物好好多了，

上午09:58

I check later if I'm free

上午09:58

[圖片]

上午09:58

ask O for weight. can prescribe again. collect tmr. place a queue for me tmr

上午11:19

thanks 😚

上午11:19

ok sir

上午11:20

2026年10月10日上午02:10

收 2發 4 14分51秒

AI 分析摘要

意圖：查詢寵物術後嘔吐問題及尋求醫療協助

服務：手術

緊急：urgent

寵物：貓

情緒：worried

預約：❌ 未預約

跟進：客人反映寵物術後出現嘔吐情況，需要診所跟進處理。

💡 術後護理追蹤是提升客戶滿意度和確保手術成功的關鍵環節，尤其對於有複雜情況的寵物。

▶ 展開對話（6 條訊息）

7th Oct do surgery(SPAY) last night after oral med Vomit 3times with food hair ball

上午02:10

need stop amoxclav first?

上午02:10

Stop for a day

上午03:52

stop today start tmr?

上午04:07

Yes

上午04:43

okok

上午04:45

2026年10月8日上午02:13

收 0發 2

AI 分析摘要

意圖：查詢預約

服務：其他

緊急：💬 純查詢

情緒：😐 中性

預約：❌ 未預約

跟進：客人主動聯繫但未說明意圖，需要診所主動詢問以了解其需求。

💡 回頭客主動聯繫，但未明確表達需求，需主動引導以促成服務。

▶ 展開對話（2 條訊息）

上午02:13

where are you

上午02:15

2026年10月4日上午02:16 未回覆

收 1發 0

AI 分析摘要

▶ 展開對話（1 條訊息）

5min

上午02:16

2026年10月2日上午01:42

收 11發 13 12分51秒

AI 分析摘要

意圖：詢問寵物腹瀉後是否需要就醫或僅需開藥

服務：藥物

緊急：non_urgent

情緒：😐 中性

預約：❌ 未預約

跟進：客人表示寵物看醫生比較麻煩，需要進一步詢問其意願，並提供開藥或預約的選項。

💡 回頭客對於寵物就醫的便利性有考量，診所應提供更彈性的服務選項。

▶ 展開對話（24 條訊息）

啜啜去完酒店翻利肚疴之後岩岩其中一督甘樣要約伊生嗎？

上午01:42

定可以開藥俾佢我過嚟攞因為佢睇醫生都比較麻煩

上午01:42

If just once and appetite ok then can monitor

上午02:22

Otherwise can prescribe meds if I doesn't want to see dr

上午02:23

ok, ask ask owner sin

上午02:35

[圖片]

上午08:28

Which case

上午08:28

your fds

上午08:29

啜啜

上午08:29

This one?

上午08:29

Put a queue

上午08:29

I prescribe now

上午08:29

yes

上午08:30

0930 appointment

上午08:31

thanks~

上午08:31

Need the weight

上午08:37

I can't find it on the system

上午08:37

[圖片]

上午08:49

跟上次體重可以嗎

上午08:53

19KG

上午08:53

上午08:57

3 meds

上午09:35

Thanks

上午09:35

THANKS , u are so kind

上午09:53

2026年9月28日上午04:06

收 5發 13 3秒

AI 分析摘要

意圖：查詢寵物皮膚問題及是否需要預約

服務：皮膚

緊急：non_urgent

情緒：worried

預約：❌ 未預約

跟進：客人表示需要明天再回覆，診所需跟進其預約意向。

💡 客戶對寵物皮膚問題感到擔憂，但預約意向不明確，需要進一步跟進以確定是否需要預約及相關服務。

▶ 展開對話（18 條訊息）

Update

上午04:06

[圖片]

上午04:07

[圖片]

上午04:07

[圖片]

上午04:07

[圖片]

上午04:07

[圖片]

上午04:07

[圖片]

上午04:07

[圖片]

上午04:07

有凸好似越來越嚴重

上午04:07

係咪要打過敏

上午04:07

Who

上午04:07

this o

上午04:08

Today not free. I check and get back to you tmr

上午04:08

[圖片]

上午04:08

Need some updated from owner. pls ask if it is still itchy

上午01:32

any sides effect from medication

上午01:32

check if we got 20mg cytopoint

上午01:37

yes sir

上午02:04

2026年9月26日上午06:02 未回覆

收 1發 2

AI 分析摘要

意圖：詢問寵物相關資訊

服務：其他

緊急：💬 純查詢

情緒：😐 中性

預約：❌ 未預約

跟進：客人發送了簡短訊息，但未提供足夠資訊，需要診所主動詢問以了解客人需求。

💡 極簡短的對話可能代表客人正在測試系統或有非常初步的詢問，需要主動引導。

▶ 展開對話（3 條訊息）

send to pet central , ok ma?

上午06:02

pet central

上午06:02

上午06:05

2026年9月15日上午03:48

收 1發 6 3分6秒

AI 分析摘要

意圖：更新寵物覆診情況及眼睛狀況

服務：健康檢查

緊急：non_urgent

寵物：貓 (Latte)

情緒：😊 正面

預約：❌ 未預約

跟進：客人提及眼睛仍有血絲，需要獸醫評估並提供進一步的治療建議。

💡 客戶主動提供詳細的寵物健康更新和照片，顯示對診所的信任和對寵物健康的關注，是維持客戶關係和提供持續護理的良好機會。

▶ 展開對話（7 條訊息）

你好呀上次覆診話第三日要send 眼仔嘅相比你地~ Latte轉左藥之後眼睛明顯比較有力撐起，基本上依家隻眼都keep住圓轆轆。不過兩隻眼角依然見到有血絲。同埋依家佢似乎都比較興奮，成日跑黎跑去同玩玩具

上午03:48

[圖片]

上午03:48

[圖片]

上午03:48

[圖片]

上午03:48

very good. continue and finish up the medications

上午03:52

[貼圖]

上午03:55

veterinary surgical instruments(1).pdf

上午09:23

2026年9月13日上午02:00首次

收 3發 8 5分20秒

AI 分析摘要

意圖：客人查詢寵物用藥事宜，並告知會遲到。

服務：藥物

緊急：non_urgent

寵物：貓 (Suet Suet)

情緒：😐 中性

預約：❌ 未預約

💡 新客首次對話即詢問寵物用藥細節，顯示對寵物健康狀況的關注。

▶ 展開對話（11 條訊息）

Choi hung. Will be late

上午02:00

上午02:05

[圖片]

上午02:05

[圖片]

上午02:05

[圖片]

上午02:05

Who

上午02:06

Suet Suet, spay on last friday

上午02:06

told o stop med first? should be last med today

上午02:06

Stop meloxicam

上午02:06

OKOK

上午02:06

this is vomit some food

上午02:16

Ednox Nox

AI 洞察匯總

對話時間軸 （共 13 段）

對話時間軸（共 13 段）